MentorU Support
Help with MentorU accounts, workspaces, and integrations.
Operated by Kahel Ventures LLC.
Contact support
Email support@mentoru.app to open a support request. Include the workspace name, a concise description, and the time of the issue. Never email passwords, OAuth codes, access tokens, refresh tokens, or client secrets.
Hours and response targets
- Email requests may be submitted at any time.
- Staffed support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding United States federal holidays.
- Standard requests receive an initial response within two business days.
- Account-access, billing, or integration-outage requests receive an initial response within one business day when the issue is clearly identified.
- Critical security or unauthorized-access reports are prioritized and acknowledged within one business day. Acknowledgment is not a guaranteed resolution time.
Security reports
Put “Security report” in the subject line and include the affected URL, the observed behavior, and safe reproduction steps. Do not send passwords, OAuth codes, access tokens, refresh tokens, client secrets, or unnecessary personal data. Review the Security and Data Protection Policy for handling and retention practices.
Zoom integration help
The self-service guide covers adding, using, troubleshooting, and removing the MentorU Zoom integration, including what happens to Zoom-derived data after removal.